Privacy Policy for Jabal Horizons Tourism LLC
This Privacy Policy describes how Jabal Horizons Tourism LLC (hereinafter "we," "us," or "our") collects, uses, and shares personal information of users of our site. We are located at 12 Sheikh Zayed Road, Suite 1502, Dubai, Dubai, 971 UAE.
Information We Collect
We collect information to provide and improve our services, which include Mountain Climbing Tours, Desert Safaris, Cultural Heritage Tours, Eco-Tourism Adventures, Luxury Travel Packages, Corporate Retreats, and Visa and Travel Assistance. The types of information we collect depend on how you interact with our online platform.
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Information You Provide Directly: We collect information you provide when you use our services, such as when you:
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Book a tour or package: This may include your name, contact information (email address, phone number, physical address), date of birth, passport information, payment information, and travel preferences.
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Contact us with inquiries or requests: This may include your name, contact information, and the content of your communication.
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Subscribe to our newsletter: This may include your email address.
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Create an account on our site: This may include your name, email address, and password.
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Submit a review or testimonial: This may include your name and the content of your review or testimonial.
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Information We Collect Automatically: When you access or use our site, we automatically collect certain information, including:
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Log Data: Information about your use of our site, such as your IP address, browser type, operating system, referring URL, pages visited, and the dates and times of your visits.
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Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity on our site. Cookies are small data files stored on your device that help us to improve our site and personalize your experience. You can control the use of cookies through your browser settings.
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How We Use Your Information
We use the information we collect for the following purposes:
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Providing and Improving Our Services:
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To process bookings and reservations.
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To communicate with you about your bookings and requests.
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To personalize your experience on our online platform.
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To improve our site and services.
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To develop new products and services.
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Customer Support:
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To respond to your inquiries and requests.
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To provide technical support.
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To resolve disputes.
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Marketing and Communications:
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To send you newsletters and promotional materials about our services.
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To inform you about new products, services, and special offers.
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You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails.
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Legal Compliance:
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To comply with applicable laws and regulations.
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To respond to legal requests and prevent fraud.
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To protect our rights and interests.
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Sharing Your Information
We may share your information with the following categories of recipients:
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Service Providers: We share information with third-party service providers who assist us with providing and improving our services, such as payment processors, travel agencies, tour operators, visa processing agencies, marketing agencies, and website hosting providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
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Business Partners: We may share information with business partners who offer products or services that may be of interest to you, such as hotels, airlines, and other tourism-related businesses.
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Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a subpoena or court order.
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Other Third Parties: We may share your information with other third parties with your consent or as otherwise permitted by law.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The length of time we retain your data depends on the nature of the data and the purposes for which it is processed. For example, we will retain booking information for as long as necessary to provide you with the services you have requested, and we will retain contact information for as long as you are subscribed to our newsletter.
Your Rights
You have certain rights regarding your personal information, including the right to:
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Access: You have the right to request access to the personal information we hold about you.
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Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
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Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
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Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
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Data Portability: You have the right to request that we transfer your personal information to another organization, where technically feasible.
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Object: You have the right to object to the processing of your personal information, subject to certain exceptions.
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Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at 12 Sheikh Zayed Road, Suite 1502, Dubai, Dubai, 971 UAE. We will respond to your request within a reasonable timeframe.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
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Using encryption to protect sensitive information transmitted online.
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Storing your personal information on secure servers.
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Implementing access controls to restrict access to your personal information.
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Training our employees on data privacy and security practices.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
International Data Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws than your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site and, if the changes are significant, we will provide a more prominent notice. Your continued use of our site after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at 12 Sheikh Zayed Road, Suite 1502, Dubai, Dubai, 971 UAE.